Air Canada kicks out two passengers who refused to sit on vomit-soiled seats
Air Canada was compelled to offer apologies to two passengers who were removed from a flight because they declined to occupy their designated seats that they alleged were contaminated with vomit during a journey from Las Vegas to Montreal.
One of the travelers, Susan Benson, who was on board the Air Canada Flight 1706 and saw the whole commotion, mentioned that the disturbance began when two female passengers expressed their dissatisfaction to the flight attendants regarding an unpleasant odor coming from their seats.
The travelers claimed they couldn't take a seat due to someone, most likely from the prior journey, having thrown up on the chairs. Despite cleaning the plane, it was not done meticulously.
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Susan shared on Facebook that passengers were unable to find any solution to their discomfort, despite their attempts to address the issue with the flight attendant. The individuals in question discovered coffee grounds and sprayed perfume in the pouch attached to their seats, in order to counteract an unpleasant odor. However, they were still faced with wet seating and seatbelts, along with evident traces of vomit in their surroundings. Although the flight attendant expressed genuine remorse, they regretfully explained that due to the flight being fully occupied, there were no available remedies.
Even though the flight attendants tried to hide the odor, the passengers contended that sitting on the seat was impossible. The attendants also mentioned that there were no available alternatives as the flight was completely booked.
Following a lengthy exchange of differing opinions, the travelers were provided with cozy covers and sanitizing towelettes. Even after making an effort to tidy up the vicinity independently, the issue persisted without resolution. Benson pointed out that the ladies expressed their reluctance to occupy a damp chair for the entirety of the extensive 4-hour and 25-minute journey.
Pilot's Ultimatum
According to Benson, who was situated one row behind the passengers, he shared that not long after this incident, the pilot approached the passengers and presented them with two alternatives: they could either voluntarily depart from the flight and search for alternative flights themselves, or they would be accompanied by security personnel and officially placed on a list of individuals prohibited from flying.
Benson mentioned that no one raised their voice, and the occurrence was hardly noticeable to those who weren't nearby.
Security finally arrived and immediately accompanied the two passengers off the aircraft.
Following the escalation of the dispute on social media, Air Canada issued a statement stating that they were "internally examining this significant issue and have reached out directly to the affected customers."
The airline stated that they did not adhere to the correct operating procedures in this particular case. They further stated that they have conveyed their apologies to the affected customers.
It is evident that they did not receive the appropriate level of care that they should have received. We are maintaining communication with them regarding this issue.
(With contributions from agencies)
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